It’s been almost a year and I have no plates! This is my third attempt at trying to talk to someone that can help. This time I have not been called back after a week of calling Portland Lithia. I’ve been told they would leave a message for me on someone’s desk yet still no response from the two times I was told that. No attempt has been made by the staff at the Portland location to contact me in regards to my plates or a trip permit. nothing has been addressed on there end at all. A year is simply an outrageous amount of time to wait for plates.
Portland West, Oregon
Mercedes Benz Of Portland Customer Care
- Worse than ever regretted buying service care from them
Reason of review
Poor customer service
Let the company propose a solution
When I "googled" MB complaints I was shocked by the number of links.
You simply don't see the kind of complaints with reliable cars like Honda and Toyota compared to MB. My 2008 E320 has been a money pit. The Portland MB dealer lies and cheats it's customers. They charge you for services not performed. For example, I was charged for a new fuel filter. Less than 1000 miles after that "service" in Portland, the fuel system failed. I took the vehicle to an independent foreign auto repair shop and was told the factory installed bolts were still in place. I was reminded that MB "repair" shops are dishonorable. It is not unusual to be treated unfairly by MB.
Reason of review
The worst customer service ever along with fraudulent sales practices.
As an employee of Mercedes Benz of Portland I was excited to purchase a 2003 Mini Cooper S back in November of 2013 from my company. I figured I would get a great deal and have no issues being an employee. I WAS WRONG!!!! This company who is owned by Lithia motors has done nothing right from day one. The car had several issues and I have asked them to fix these issues. They have had the car now for 3 months or more total since November 14 2013. I have been paying for a car I cant drive. I asked them to take the car back and give me my money back and they have refused. I no longer work for Lithia motors and would advise anyone who is thinking of doing business with them not too. They are dishonest and provide poor customer service. I was dismissed as of January from the company and would never go back. Their business practices are wrong. BEWARE!!!!!!!
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